2By Roy Rasmussen

The construction industry is poised to rebound and grow in 2017 after a temporary slowdown this year. Construction starts will grow 5 percent next year to reach $713 billion, according to Dodge Data & Analytics. As the construction industry recovers from this year’s slump, competition will be fierce for new business emerging from a growing market, as companies coming out of today’s saturated market strive to win over new customers.

One of the keys to winning over customers against your competition is to deliver superior customer service. Here are four ways to build your customer base and expand your construction business.

Crane 1By Jake Morin

A commercial general liability (CGL) policy is a standard insurance policy issued to protect business organizations from certain liability claims. This type of policy is intended to protect businesses from certain financial losses that may arise from construction-related claim, such as personal injury or property damage. However, recent court rulings in several states have resulted in a broader interpretation of what should be covered by CGL policies. Such rulings effectively turn the CGL policy into a warranty, which it is not intended to be. The intention of the CGL policy is to cover property damage and bodily injury that occurs as a result of the work being done, not to provide a warranty against any potential subpar work.

At first glance these recent rulings might sound beneficial to clients and construction companies with the onus falling on insurance companies to cover the costs of these claims. However, these kinds of unprecedented payouts could have long-term consequences. The additional costs insurance companies will accrue as a result of covering this extra layer of claims may result in insurance companies significantly increasing their insurance rates in impacted states, or pulling out of specific states altogether.

ThinkstockPhotos 155673118By David Finkelstein

Construction companies are safety-conscious for good reason. Fewer accidents mean fewer delays, higher worker morale, lower insurance costs and avoidance of OSHA fines. Ensuring that workers do only jobs they’re trained for is one of the most critical steps in a safety program. An untrained worker who botches a job may injure himself and others, damage expensive equipment, cause fires and release hazardous materials. But in the rush to get things done, proper vetting can get overlooked.

ThinkstockPhotos 483808004By Tony Sinisi 

Even today, in the age of connectivity and a technology solution for everything, many building owners still rely on manual e-mails, spreadsheets and PDFs to manage construction projects. This isn’t all that surprising: historically, the construction industry has been slow to adopt new technology. In fact, according to a recent KPMG survey, two-thirds of the 200-plus construction executives surveyed said they do not use advanced data analytics to monitor project-related estimation and performance.  However, as many are discovering, this obsolete method isn’t working.

Depositphotos 30915029 s 2015By Alex Clark-McGlenn

In recent years, cloud technology has changed the way businesses communicate and collaborate. Thanks to these cloud tools, companies can share projects across digital technology platforms, streamline workflow and manage customer information, transactions and more. So how do you know which tools are best for your team? And which tools will they need to effectively tackle problems while at a job site? Here's a look at the best cloud tools for mobile work teams.

yes 1By Brittany Wren

The complexities and moving pieces in every construction company could intimidate any manager. Every job, every contract, every transaction is fraught with physical, financial and digital risk. But while risks can't be eliminated entrirely, they can be managed and mitigated. Construction professionals need to make considerations, large and small, when successfully managing risk within their company.

ThinkstockPhotos 534757281By Gary L. Seider

Whether you’re a specifier, designer, architect or contractor, you know that the materials used in construction can mean the difference between a high-quality project and a disaster waiting to happen. While many people may trust their own judgment and expertise in choosing the proper materials, there’s an easier way to go about getting the right materials for a job: selecting products that are ICC-ES compliant. ICC Evaluation Service is a nonprofit limited liability company whose stated mission is to perform “technical evaluations of building products, components, methods and materials.”

yesBy Paul Reyes-Fournier

Nearly 6 percent of all small businesses in the United States are in the construction industry, according to the Small Business Administration. While you may have an office out of your home, most of the business you do probably happens from the back of your truck. By its very nature, construction is as big or as small as the next contract you land, so it only makes sense to design your company to be scalable and avoid waste.

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